nehacollections.com

Menu
0
Your Cart

No products in the cart.

No products in the cart.

Continue Shopping
0 ₹0.00
View cart Checkout

Privacy Policy

Privacy Policy

Last updated: 18 October 2026

This Privacy Policy explains how [Business Legal Name] (“Neha Collections”, “we”, “us”) collects, uses and protects your personal information when you visit or shop at https://nehacollections.com (the “Website”). By using the Website, you agree to this policy. We follow the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.

1. Information we collect

  • Information you give us: name, phone number, email address, shipping and billing address, and any message you send us when you place an order, create an account, subscribe to updates or contact us.
  • Order information: products purchased, order value, payment method and delivery details.
  • Payment information: payments are processed securely by our payment partner Razorpay. We do not store your card number, CVV, UPI PIN or net-banking password on our servers.
  • Automatic information: IP address, browser and device type, pages visited and time spent, collected through cookies and similar technologies.

2. How we use your information

  • To process, ship and deliver your orders, and to handle returns, exchanges and refunds.
  • To send order confirmations, delivery updates and replies to your questions by SMS, email or WhatsApp.
  • To send offers and new arrivals, only if you have opted in. You can unsubscribe at any time.
  • To improve our Website, products and customer service.
  • To prevent fraud and to meet legal, tax and accounting requirements.

3. Sharing of information

We do not sell or rent your personal information. We share it only with:

  • Payment partner (Razorpay) to process online payments.
  • Courier and logistics partners to deliver your order.
  • Technology providers who host our Website and send our emails or messages, under confidentiality obligations.
  • Government or law enforcement authorities when required by law.

4. Cookies

Cookies help us remember your cart, keep you logged in and understand how the Website is used. You can turn off cookies in your browser settings, but some features (such as the cart and checkout) may not work properly.

5. Data security

Our Website uses SSL encryption (https). Access to your information is limited to people who need it to serve you. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.

6. Data retention

We keep your information for as long as your account is active or as needed to fulfil orders, and for the period required under tax and accounting laws. After that, it is deleted or anonymised.

7. Your rights

You can ask us to access, correct, update or delete your personal information, or withdraw your consent for marketing messages. You can update most details from My Account, or write to info@nehacollections.com.

8. Children

Our Website is not meant for children under 18. Purchases by minors should be made with the involvement of a parent or guardian.

9. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

10. Grievance Officer

For any questions or complaints about your personal data, contact:

[Grievance Officer Name], Grievance Officer [Business Legal Name], [Full Address] Email: info@nehacollections.com · Phone: [Phone Number]

We will acknowledge your complaint within 48 hours and try to resolve it within 30 days.