Cancellation & Refund Policy
Cancellation & Refund Policy
Last updated: [Date]
We want you to love what you buy from Neha Collections. If something isn’t right, you can cancel, return or exchange it as explained below.
1. Order cancellation
- You can cancel your order before it is dispatched. Go to My Account → Orders, or message us on WhatsApp at [WhatsApp Number] / email info@nehacollections.com with your order number.
- Once the order is dispatched, it cannot be cancelled. You can return it after delivery as per the return policy below.
- We may cancel an order if the product is out of stock, the address is not serviceable, or we suspect fraud. In that case you will get a full refund.
2. Returns and exchanges
- You can request a return or exchange within 7 days of delivery.
- The product must be unused, unwashed and unaltered, with all original tags and packaging intact.
- Exchange is available for a different size or colour, subject to stock. If the new size is not available, we will refund you.
- To request a return, contact us with your order number and photos of the product. We will arrange a reverse pickup or share the return address.
3. Items that cannot be returned
- Products bought on final sale or clearance (marked “Non-returnable”).
- Customised, altered or stitched-to-measure products.
- Products that are used, washed, damaged by the customer, or without tags.
4. Damaged, defective or wrong product
If you receive a damaged, defective or wrong product, tell us within 48 hours of delivery with an unboxing video or clear photos. We will send a replacement or give a full refund at no extra cost.
5. Refunds
| How you paid | How you get the refund | Time after return is approved |
|---|---|---|
| Online (UPI, card, net banking, wallet via Razorpay) | Back to the same payment method | 5–7 working days |
| Cash on Delivery | Bank transfer or UPI to the account you share with us | 5–7 working days |
A return is approved after the product reaches us and passes a quality check (usually within 2 working days of receipt). Your bank may take a few extra days to show the amount.
6. Shipping charges on returns
- Damaged, defective or wrong product: return shipping is free.
- Size exchange or change of mind: [Free / ₹__ will be deducted from the refund].
- The original shipping fee (if any) is not refundable, except when the product was damaged, defective or wrong.
7. Need help?
Email info@nehacollections.com or call / WhatsApp [Phone Number], [Working Days and Hours].